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TERMS AND CONDITIONS FOR 2022/23 SEASON --
COVID Terms & Conditions -- Please dont not arrive on park if you or any of your family are showing Covid symptoms
NEW FOR 2023/24 ....
We have now put in place a RETURNABLE CLEANING/DAMAGE BOND ON ALL OF OUR CARAVANS AND LODGES FOR 2023/24 +
WE REQUIRE --
£100 FOR LODGES
£75 FOR CARAVANS
This MUST be paid 7/10 days before your arrival dates -- NO arrival details or key codes will be given untill we have this payment in place
Upon your departure the caravan will be checked either by myself or a member of our cleaning staff .. If the lodge or caravan isnt left how you found it when arriving I myself ( George Jackson ) have the right to keep part or all of your bond to cover the cost of any extra cleaning or repairs due to breakagages
Bonds will be paid back within 48hrs of you vacating the park.
NOTICE FOR ALL GUESTS -- REFUND POLICY -- Haggerston Castle Private Hire can NOT be held responsible for any of our owners wishing to sell or upgrade or move there accommadition at any time of the year or NO longer wish to rent out privately or even sadly pass away.. We of course will do our upmost to tranfser you into another Caravan/Lodge at the same cost and on the same location within the park This unfortunatly is something that is out of our control if any owners decide to go down this path ...
PLEASE NOTE --- Sky and any games consoles we have in some accommoditons are purley there for your pleasure and NOT part of your booking cost -- Owners have the right to remove such items at any time
PLEASE NOTE --- Beds are NOT made up in caravans & we DO NOT supply towels
CAN ALL GUESTS PLEASE CHECK THERE BEDDING ( if hired any ) UPON ARRIVAL TO MAKE SURE ITS ALL CORRECT AS ONCE WE LEAVE PARK AT 5PM WE CANNOT RETURN BACK
We are NOT responsible for any items left by any guests So please check you have taken everythink away when you depart
DEPOSITS REQUIRED -- £40 - caravans
£50 - Lodges
DEPOSITS ARE NON REFUNDABLE ----- However your deposit does come off your booking cost ( example -- full cost £500 - £50 deposit paid would leave balance at £450 )
WE HAVE 2 CARAVANS THAT ALLOWES PETS AT A SMALL CHARGE PER PET
ALL BREAKAGES MUST BE REPORTED AND PAID FOR
BONDS ---- ALL of our owners require damge/cleaning Bonds NO arrival details will be given till this Bond is in place
The owner has the right to hold part or all of your bond should there be any damage or extra cleaning to be had
PLEASE NOTE ------ FOR LARGER DAMAGE BILLS OVER £100 WE ARE PEPARED TO GO TO SMALL CLAIMS COURT TO CLAIM OUR MONEY BACK ( and you will also be billed for any further costs charged via the courts )
FULL CONTACT DETAILS MUST BE GIVEN UPON BOOKING..
IF ANY OF OUR HOLIDAY HOMES IS FOUND TO BE OVER CROWED THEN ALL PARTIES WILL BE ASKED TO LEAVE STRAIGHT AWAY
PLEASE READ OUR TERMS & CONDITIONS WITH REGARDS TO REFUNDS
IF OWNERS CANCELS THEN A FULL REFUND WILL BE GIVEN INCLUDING DEPOSIT
YOUR FULL HOLIDAY MUST BE PAID IN FULL 6 WEEKS BEFORE HOLIDAY DUE DATE ( unless other arrangements have been sorted via myself )
IF YOU BOOK YOUR DATES AND THEY FALL WITHIN THE 6 WEEKS TIME SCALE EITHER PAYMENT IN FULL IS REQUIRED OR A LARGER DEPOSIT OF £100 IS REQUIRED FOLLOWED BY THE REMAINDER WITHIN 7 DAYS
PLEASE NOTE -- A final email reminder will be sent out 6 weeks prior to your arrival for your remaing balance ... This MUST be paid immediately
Your deposit paid at the time of booking comes off your remaining balance
PLEASE NOTE ....PLEASE READ OUR TERMS & CONDITIONS WITH REGARDS TO CANCELLITIONS & REFUNDS
Cancellation Policy. .. Refund Policy --- Deposits are Non refundable.
If you cancel your holiday you will only recieve half of what you have paid back if the time period is outside of the 6 weeks bracket ( Less deposit )
No refunds at all will be given if holiday is cancelled within 6 weeks of the holiday date No matter what the reason
£40 & £50 Deposit to secure your dates is payable via this website ( Bank details given at time of booking )
PLEASE NOTE -- WE CANNOT HOLD YOUR DATES WITH A DEPOSIT
PLEASE DONT PLACE A BOOKING IF YOU CANNOT ABIDE BY THE ABOVE RULES
2023/24 BOOKINGS NOW BEING TAKEN
Haggerston Castle Private Hire
*Location is an rough estimate.